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Answers to questions you may have about the King Club.

Enrolment
How can I get friends to enrol into the King Club?
Just log on to our website www.flykingfisher.com and follow instructions to enrol. Your friends may also pick up enrolment forms available at airports / on-board and drop it at the airport King Club drop boxes or send it to the King Club Service centre.
 
Is there an enrolment fee?
No, there is no enrolment fee.
 
Now that I have been enroled, how do I get Miles credited into my account?
Simply quote your membership number at the time of booking your tickets and while checking-in. Please also hold on to your boarding pass till the travel gets logged on to your King Miles statement.
 
Can I include my family's/colleague's travel into my account?
No, because membership is purely on individual basis and only your travel will qualify for accrual of King Miles into your account. You may however have your family and friends enrolled as explained earlier.
 
Membership
What are the things that I must look for in my Welcome Kit?
Your Welcome Kit contains:
• Personalised membership card
• Baggage tag and strap
• King Club brochure
• Welcome letter
• King Miles Chart
Do let us know if you've not received any of the above
How long would my membership be valid?
As long you have valid King Miles in your account and subject to the other qualifying criteria as mentioned earlier.
 
What about my King Miles?
King Miles would be valid for at least 3 years from the date of accrual.
 
Can I get a duplicate card if I have lost it or if it is damaged or stolen?
Yes, you will get a replacement card at a charge of 200 King Miles, which will be debited from your account or you may even opt to pay Rs.200/- payable by Cheque/DD in favour of Kingfisher Airlines Limited.(King Club A/C)
 
Internet Access
Can I access the King Club through the Internet?
Yes, King Club is a fully web enabled programme - suited to meet your needs - at a time convenient to you. You can access your account online at any time.
 
What do I need to do to get access over the internet?
You need a login ID which is your King Club membership number and a password. Simply log on to the website www.flykingfisher.com and follow the simple instructions.
 
What if I don’t have a password?
You can create one by using the account setup link.
 
What other transactions can I process online?
You may change your membership profile online. However any changes to the name of member will be required to be communicated to us in writing and have to be supported with valid documents for proof of identity, i.e. passport copy, marriage certificate etc.
 
Tier Retention & Renewal
What are King Red, King Silver & King Gold?
These are the tiers or levels of membership within the King Club and in ascending hierarchy ranks - Red, Silver, and Gold. The higher your tier, the more the benefits and privileges.
 
When can I gain entry into the above said tiers?
Once you enrol, you need 3 qualifying flights on Kingfisher Class or a single flight on Kingfisher First to in a calendar year reach the King Red tier. You would get upgraded to King Silver if you completed 30 flights in all or 10 flights on Kingfisher First in a calendar year; whichever is earlier. To attain King Gold, you would need to complete 60 flights in all or 20 flights on Kingfisher First in a calendar year; whichever is earlier.
 
How long will I remain in the same tier?
Tier levels are valid for a period of one calendar year.
 
What do I do to retain my King Silver/King Gold?
You would need to
1) Complete 25 flights in all OR 10 flights on Kingfisher First in a calendar year to retain King Silver status
2) Complete 50 flights in all OR 20 flights on Kingfisher First in a calendar year to retain King Gold status .
 
What if I do not complete the above criteria?
If you do not complete the criteria to retain your King Silver or King Gold status, you would then be downlisted to the next lower tier.
 
What tier benefits do I get for being in the King Silver tier?
You would be entitled to
a) Excess baggage allowance of 10 kgs.
b) Lounge access at select airports
c) 10 % bonus King Miles on all flights on Kingfisher Airlines
 
What tier benefits do I get at the King Gold tier?
You would be entitled to
a) Excess baggage allowance of 20 kgs.
b) Lounge access at select airports with a companion
c) Check in at KF first counters
d) 20 % bonus King Miles on all flights on Kingfisher Airlines
e) 2 upgrade vouchers on having completed 20 flights on KF first or 60 flights in all
 
Benefits
What are my privileges as a King Club Member?
Being a member of the King Club, you would be entitled to the following privileges:
1) Reward tickets subject to the availability of King Miles in your account.
2) Tier benefits like lounges access, excess baggage and upgrade vouchers.
3) Anytime, anywhere access to your King Club account through our website and a service centre to handle your queries & complaints
4) Benefits arising out of our tie-ups with Partners to the King Club programme.
 
Earn/Redeem King Miles
How do I earn King Miles?
By flying on Kingfisher Airlines or using any of our Partner's services.
 
Will I earn King Miles for travel I have undertaken on Kingfisher Airlines before my enrolling into the King Club?
All flights taken 6 months prior to your enrolment will be credited with King Miles applicable for each sector of travel, on submission of relevant boarding cards/flight details with PNR .  For all Partners, Partner King Miles may be claimed only from the date of the alliance or 6 months from the date of travel/transaction, whichever is later.
 
Can I claim King Miles for travel already undertaken?
Yes you can, provided you are able to support your claim with your Boarding card or PNR, along with the flight details. You may also submit your claims online.  For all partner Airlines, the claims must be supported by the original boarding pass and tickets..
 
Do I earn King Miles for flights operated by Deccan but booked via Kingfisher Airlines?
No, code share flights operated by Deccan are not eligible for earning King Miles. 
 
How soon will my King Miles earned reflect in my account?
Within 48 hours from date of travel.
 
Can I pool or transfer King Miles?
No, transfer or pooling of King Miles is not permitted.
 
How do I redeem?
Simply contact your King Club Service Centre and they will assist you with your Reward ticket and other redemption benefits.
 
Can King Miles be redeemed for any person other than the member?
Yes, tickets may be redeemed in the names of any person provided it has the member's authorization.
 
Can I redeem my King Miles for code share flights operated by Deccan but marketed by Kingfisher Airlines?
No, King Miles cannot be redeemed for the flights operated by Deccan. 
 
What is the validity of my King Reward?
Your King Reward ticket is valid only for the date of travel for a flight confirmed prior to travel.
 
Can I seek changes to King Reward tickets?
Yes, but that will attract a charge of 200 Miles for changes in date and 500 Miles for any other change. However please bear in mind, any changes or cancellations can be affected only up to 72 hours and 2 hours before the flight respectively, after which King Miles will be forfeited if not utilized.
 
Will the redeemed King Miles be re-credited into my account in case of a cancellation / changes?
Yes, while normal cancellation charges of 500 King Miles apply, the balance would be re-credited to your King Club account.
 
Are taxes applicable on King Rewards?
Yes,  as per normal standards and the same are payable by credit card or cash at the time of booking the reward. 
 
Do I need to reach a threshold before I can redeem King Miles?
Yes, you need to accrue at least 10,000 King Miles before you can redeem a King Reward for the first time. 
 
Communication
How do I get to know the status on my King Miles?
• Available online for you to access whenever you wish to.
• A monthly e-statement will be sent to you if you have recorded any activity in your account during the specified 3 months.

 
Member Service Centre
Where do I get in touch for any queries / information or complaints?

You may get in touch with the King Club Service Centre at:

Tel: +91-22-6646 9999

Monday to Saturday between 9.30 am and 6.00 pm

Fax: +91-22-6646 9988

mail: kingclub@flykingfisher.com

You may also address any queries that you may have, by writing to us at:


King Club
Kingfisher Airlines Limited.
Kingfisher House,
Western Express Highway,
Vile Parle (East),
Mumbai - 400057.

 
 
 
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